We recognise that some customers may be in vulnerable circumstances, whether through age, disability, illness, bereavement, financial difficulty or digital confidence, and we are committed to serving every customer fairly and patiently.
What you can expect from us
- Clear, plain-English information about products, prices, delivery and returns.
- Extra time and help by email for anyone who needs it, with no pressure to buy.
- Flexible support with orders, returns and refunds where circumstances require it.
- We never use pressure-selling tactics, hidden charges or misleading countdown offers.
Tell us what you need
If you, or someone you are buying for, need adjustments or extra help, email sales@mudkitchenexpert.co.uk and we will do our best to accommodate you. Your information is treated confidentially in line with our Privacy Policy.