This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us. We are committed to protecting your privacy and handling your data openly and in line with UK data protection law.
Last updated: 1 July 2026
Who we are
Mud Kitchen Expert is a trading name of Vasto Divani Limited, a company registered in England and Wales (Company No. 10640038, VAT No. GB 263585480), with its registered office at 21 Station Road, Bognor Regis, West Sussex, PO21 1QD. For the purposes of UK GDPR and the Data Protection Act 2018, Vasto Divani Limited is the data controller responsible for your personal data.
If you have any questions about this policy or how we handle your data, contact us at sales@mudkitchenexpert.co.uk.
What information we collect
Depending on how you interact with us, we may collect: your name, billing and delivery address, email address, telephone number, order details, and records of your communications with us. When you pay, your card details are entered directly with our payment provider and are not stored by us. We also collect limited technical data (such as your IP address, device and browser type, and how you use our site) through cookies and similar technologies.
How we collect it
We collect information when you place an order, contact us through our forms, by email or phone, sign up to our emails, or browse our website. Some data is collected automatically through cookies, but only with your consent where required.
How we use your information and our legal basis
- To process and deliver your order and provide customer support (performance of a contract).
- To respond to your enquiries and manage our relationship with you (legitimate interests).
- To send you marketing emails where you have asked us to (consent, which you can withdraw at any time).
- To meet our legal and accounting obligations, for example keeping records for tax purposes (legal obligation).
- To improve and secure our website and understand how it is used (legitimate interests, and consent for analytics and marketing cookies).
Cookies and analytics
We use essential cookies to make our website work, and, only with your consent, analytics and marketing cookies (including Google Analytics and Meta/Facebook tools) to understand traffic and measure our advertising. You can accept or reject non-essential cookies through our cookie banner and change your choice at any time. See our Cookie Policy for details.
Who we share your information with
We only share your data where necessary, with: our payment provider (Stripe) to process payments; delivery and courier partners to fulfil your order; Google and Meta for analytics and advertising where you have consented; and our IT, hosting and professional service providers. We never sell your personal data. Some of these providers may process data outside the UK; where they do, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.
How long we keep it
We keep your personal data only for as long as necessary for the purposes above, including to satisfy legal, accounting or reporting requirements. Order and transaction records are typically retained for six years to meet UK tax law. Marketing data is kept until you unsubscribe.
Your rights
Under UK data protection law you have the right to access, correct, or erase your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, email us at sales@mudkitchenexpert.co.uk and we will respond within one month.
Security
Our website uses SSL encryption, and we apply appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.
Making a complaint
If you have a concern about how we handle your data, please contact us first at sales@mudkitchenexpert.co.uk or by phone on 07743 029046, and we will do our best to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised update date.